O licensing
VOSA Service Level Agreements
On 15 February 2008, FTA and other stakeholders signed a Memorandum of Agreement (MOA) with the Vehicle and Operator Services Agency (VOSA).
This agreement that underpins service level agreements on testing and enforcement represents a long-term commitment between VOSA, the trade associations, operators, presenters and owners of goods vehicles, trailers and passenger vehicles to establish and communicate policies and delivery standards that will be applied in respect of:
- VOSA activities to raise standards and improve compliance
- trade associations/operators/presenters/owners contribution to increasing levels of compliance
The MOA is part of a continuous process to improve joint working to achieve shared goals, interests and concerns through service level agreements and action plans on specific areas of interest. Performance of the individual agreements will be monitored and measured on a regular basis with a progress report published in December of each year.
All signatories to the MOA agree that clear, consistent and accurate communication between VOSA and operators and vehicle owners is fundamental in maintaining the highest road safety standards, and the commitments made in this agreement are key to its success and have committed to:
- a high standard of road safety compliance
- working in partnership to promote industry best practice
- encouraging improvement in the operation of goods vehicles, trailers and passenger vehicles to above the required standards of roadworthiness
- ensuring an efficient and reliable passage of vehicles through test stations and roadside checks
- ensuring licensing; drivers' hours; loading and speed regulations are complied with
- adopting a fair and courteous approach in dealing with passengers, drivers, operators, vehicle owners and VOSA personnel
- acknowledging that fees paid by industry should result in a high level of service and efficiency in the administration of testing and enforcement
- acknowledging that the industry has a key role to play in the development and delivery of improved road safety and vehicle and driver compliance
- sharing information and communicating with operators and vehicle owners, presenters and vehicle manufacturers
- investment and use of up-to-date technology to efficiently deliver information and services
- co-operation and joint championing of agreed processes and procedures to deliver safe operation of vehicles
To view the Memorandum of Agreement, please click here
To view the service level agreements, please click here