Driver Agency Accreditation Scheme - complaints process

Customers of driver agencies accredited through the Driver Agency Accreditation Scheme can pursue complaints beyond the agency in question. These will be investigated by FTA.

In order to log a complaint you must have used the accredited agency for the purpose of hiring drivers and have already complained to the agency yourself and had an unsatisfactory outcome.

To log a complaint, please complete the form below.

If you are a member of FTA, please enter your membership number

All fields marked with an asterisk (*) are mandatory.