Privacy and cookies

Protecting the security and privacy of your personal information is important to FTA and to the way we conduct our business in compliance with laws on privacy, data protection and data security. We hope the policy outlined below will help you understand what information FTA may collect, how FTA uses and safeguards that information and with whom we may share it.

Statement of intent

When you access our websites, we may automatically (ie, not by registration) collect information that is not personally identifiable (eg, type of internet browser and computer operating system used, domain name of the website from which you came, number of visits, average time spent, pages viewed).

When people, for example those working for FTA member companies, register to use the websites managed by FTA, they are asked to submit certain information some of which can be interpreted as personal (eg name, job title etc). This information may, in some instances be matched or coupled with other data FTA has regarding the individual and his or her organisation.

It is FTA's intention to use the information supplied to help provide the best service we can, and strive to continually improve it. Some of our services to members depend on the information provided in order to produce and deliver them. Our aim is to be able to tailor as much information as possible to members and their individual needs.

Whenever personal information is supplied, it will be used in ways FTA believes will improve the service and the products it delivers, and which ultimately benefits the users/members.

Track and trace

When you visit any of the FTA managed websites and you enter your password and user name FTA is then able to log the pages you visit and when you visit them. Increasingly, those receiving emails from FTA with hyperlinks incorporated into them will also be tracked by us when you click on the hyperlinks. FTA will record this information and use it to help us monitor the performance of the websites and emails, and to assess the levels of interest in them. All this will be used ultimately to refine the design of websites we manage, improve the content on them and gradually be able to offer information in a way more appropriate to your individual needs.

For example, if you regularly visited pages on one of the web sites about road freight issues, we would seek, over time, to give more prominence to such information on the emails you receive and the webpages you logged onto. We will also be looking to allow you to specify directly your own priorities on any particular information needs.


Cookies are tiny text files stored on your computer when you visit certain web pages. When you view one of our websites, we may store some information on your computer in the form of a cookie to automatically recognise you the next time you visit. The only cookies FTA stores are: Session ID - this is to see who's logged into the site (JSESSIONID) and FTA Username (FTAUsername). Cookies can help us to save your user ID, but not your password, so that you do not have to re-enter it each time. If you choose not to be recognised, please refer to your internet browser to erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please note that cookies can't harm your computer.

Managing cookies

To check the settings of your computer's cookies first check the type and version of web browser you use to access the Internet. To do this, for PC users click 'Help' at the top of your browser and select 'About' - here you should find the information. For Mac users, open your internet browswer and then click on the Apple menu and select the 'About' option.

For Microsoft Internet Explorer PC users (versions 6.0, 7.0, 8.0):
First click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab. If your 'Privacy' level is set to medium or below your cookies are enabled. Settings above medium with disable cookies.

For Mozilla Firefox PC users:
First click on 'Tools' at the top of your browser window and select 'Options', then select the privacy icon. The default security option for 'History' will be to 'Remember History'. If you would like to change this you can select 'Use Custom Settings for History' and change your cookie options.

For Mozilla Mac users (on OSX):
First click on 'Firefox'  at the top of your browser window and select the 'Preferences' option then scroll down until you see cookies under 'Privacy'.

For Google Chrome PC users:
First click on spanner icon in the top righthand corner of your browser window and select 'Settings''. After this scroll to the bottom and click 'Show advanced settings'. Under the Privacy heading click the 'Content settings' button. Here you can choose your cookies settings.

For Google Chrome Mac users:
First click on 'Tools' at the top of your browser window and select 'Options'. After this click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button. Here you can choose your cookies settings.

For Safari PC users:
Click on the Cog icon at the top of your browser window and select the 'Preferences' option then click on 'Security', here you can chose whether or not to 'Block cookies' and save your settings.

For Safari Mac users:
First click on 'Safari' at the top of your browser window and select the 'Preferences' option, then click on 'Privacy' then you can chose whether to accept cookies or not.

For Opera Mac users:
Click on 'Opera' at the top of your browser window and select 'Preferences', select the 'Advanced' tab.

Third-party cookies

When you visit any of the FTA managed websites you may notice some cookies that are not related to FTA. Across our sites we use social buttons to enable sharing of pages. If you take the opportunity to share FTA content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them. When you visit a page that contains embedded content, for example from YouTube, you may also be sent cookies from these websites.


FTA is mindful of its obligations and duties under the Data Protection Act 1998 towards the individual who supplies information and about whom FTA stores and uses that information. We have to collect the information fairly and to let you know how we will use it. We must also let you know if we will pass any information to anyone else. FTA does pass some information to certain third parties on occasion but only as part of our aim to provide FTA members with what we believe is a better service. We will seek to offer you the opportunity, wherever appropriate, to choose not to receive such information if you do not want it.
We do not ask for, or store, credit card information on our interactive internet services.


FTA takes precautions to ensure the security of your information and strives to keep it accurate. We endeavour to carefully protect your information from loss, destruction, falsification, manipulation and unauthorised access or unauthorised disclosure.

User names and passwords

You are responsible for all use of the services made using your user name and password, whether or not the use is made by you, or someone else using your user name and password. You are responsible for protecting and securing your user name and password from unauthorised use. If at any time you believe your username and password is being used by unauthorised persons please let us know so we may change your password.

Third party sites

Our site may occasionally have links to other sites on the internet. These other sites may not be under our control and you acknowledge that FTA is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of the site by FTA, or any association with any of our distributors or partner companies.

Privacy policy changes

If we decide to change our privacy policy those changes will appear on this site so that you can always see our latest policy statements.

Your rights

Any individual is within his or her rights to request details of the information we hold on them, have any inaccuracies corrected or ask that the information not be stored or used. However, in the latter instance, this might seriously inhibit our ability to provide, develop and offer services (whether, information, representation or other member services) of a significantly beneficial nature to, and high quality otherwise expected of us by, our members. Any enquiries about this matter should be addressed to The Secretary, Freight Transport Association, Hermes House, St John’s Road, Tunbridge Wells, Kent, TN4 9UZ, United Kingdom.

Those under the age of 18 are not allowed to provide FTA with personal information without the consent of their parent(s) or legal guardian.